FAQS

Frequently asked questions for daily rates and drop and shops…

1. What are your hours of operations?
We are open Sundays 10am to 6pm, Monday and Tuesdays 10am to 7pm, Wednesday to Friday 10am to 9pm and Saturdays 930am to 7pm. On holidays we follow mall operating hours and are open 11am to 7pm.

2. How much does it cost? 
Our daily rate is $14.99 per child and adults are $3.00 each. Tickets cannot be swapped and are good for all day in and out. Our drop and shop rate is $18.99 for one hour and $20.99 for two hours.

3. Does Castle Royale offer any discounted prices? 
We offer a special on Wednesday and Thursday nights starting at 5 pm, otherwise we have a loyalty card available for only $60.00

4. How old do kids have to be to play at Castle Royale?
Our playground is appropriate for kids once they can walk up to 13 years of age. Our structure is built to hold adults so anyone can play in it. If you are using our drop and shop service, all children must be at least 4.5 years of age.

5. What should my kids wear to play?
All kids should wear comfortable clothing as that is easiest for them to navigate through the playground. Longer pants are better than shorts so you don’t stick going down the fast slide.

6. Does your location have wheelchair and stroller access? 
Yes. There are elevators right outside our store that allow you easy access from the parking lot. There is also a ramp that leads from the inside of the mall, up to our level.

7. Is your facility nut free? 
We do not sell any snacks or drinks that contain nut products; however, we cannot guarantee that guests do not bring nuts into the facility. We do our best to remind parents if we see them consuming nuts in our store.

8. Can I bring my own food and drinks into the facility? Do you sell food and drinks?
We only allow guests to bring in coffee. If you have your own snacks or drinks we ask that you go to the food court to have them. You can come back after you are finished and play more. We have a small selection of snacks, drinks and candies for sale. Anything you buy from us, can be eaten in the seating area.

9. Can I bring food or drinks into the playground?
No. We ask all children and adults refrain from eating and drinking in the playground. This is for sanitary purposes. All drinks and food must remain in the seating area only. This applies to the toddler area as well.

10. Can I drop my child off? 
Yes, if they are at least 4.5 years old. For drop and shop, the child can only be left a maximum of 2 hours and you must stay in the mall while they are here. You cannot leave the mall under any circumstance. The child must be able to play independently in the playground. To use this service, you need to have a Canadian or American cell phone in case we need to reach you.

11. What type of security measures do you have in place? 
When you purchase a ticket, each child and adult entering the facility are given a wrist band. Each child’s wristband has the parent’s phone number in case we need to call them. This applies to drop and shop and daily admission tickets.

When a child is dropped off, the parent is issued a wristband that matches their child. This is needed for pick up. If the parent does not have the wrist band we would need to see photo identification from the parent. Only the parent that dropped the child off, can pick up the child. We monitor the entrance to ensure that no children run out on their own. When a child is here with their parent, it is up to the parent to supervise their child at all times.

12. What is your privacy policy?
We respect all of our customer’s privacy. Any information that is collected from admission waivers will not be sold to other organizations for any purpose.